My number deactivated now unable to go past robots on customer care

Item: Vodacom
Rating: 1
Author: Mapaseka V

I have been on the phone for an hour trying to speak to a human but all options lead to a voice prompt or require a cellphone number.

My number no longer logs into vodacom.

My number has been deactivated by Vodacom as I have not used it for a while. I would like my number reactivated. If not possible, please refund me the airtime. I switch my phone on regularly and do not have a message telling me the number will be deactivated.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Dec 2019, 11:30

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Dec 2019, 11:30

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

19 Dec 2019, 15:37

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply19 Dec 2019, 15:37

Official

Dear Customer,

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team