My number cannot receive SMS's

Item: Vodacom
Rating: 1
Author: Lizelle V

I haven't been able to receive sms's to my number. I visited 4 different Vodacom stores already. They have already tried: 1. checking the sms centre no. which ends with 9119 2. resetting factory settings 3. doing a sim swap and synchronizing the settings

The last consultant logged a call and I was told that Vodacom will contact me within 48 hours which did not happen. Call ref: EC-1SNG-20R44V

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Replies (1)

Vodacom's replyOfficial

03 Jan 2020, 13:40

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply03 Jan 2020, 13:40

Official