My Nightmare with Vodacom Fibre doesn't seem like it's ending... Do better don't be like me, choose another service provider because Vodacom does not provide the service they promise.

Hi it's me again, I wrote under review on the 14th of August and vodacom still hasn't sorted out my fibre connection. I will be writing these reviews until my internet is up and running. I want you to see the nightmare with vodacom before you consider them for your fibre.

Here we go

I wish there was a no star rating for even this one star they don't deserve it.

My journey started on the 26th of June 2024 and today is the 19th of August and I still do not have internet.

I logged a move with Vodacom Fibre on the 26th of June because you need to log it 30 days in advance, I gave them more than 30 days because I only moved on the 1st of August. Tell me why I still don't have internet? every time I call there is an error made by someone and I am losing money because I am not working, I can't work without internet. I planned my move so well ahead to avoid these issues but yet Vodacom still managed to mess it up and put me at a disadvantaged as their customer. Today we enter a 4th week without internet and empty promises from vodacom and I'm tired, I've also taken initiative to report them on relevant bodies, starting with South African bodies, I can't lose half of my month salary whilst vodacom is trolling with me and it ends there.

Vodacom decides to send me an LTE Router on the 7th of August, while I wait for Fibre Installation, the installation I logged in June. Guess what? an error was made again and they only sent me router without a simcard. They then tell me to go buy a simcard from a Vodacom store and they will do a swimswap and it will work after 3 hours, its now the next day and nothing is working and I still do not have internet and Vodacom is silent. I wonder what error has been made this time. The error here was that the simcard was locked by accounts and I don't know why because the simcard is brand new and my accounts are upto date. After that there was another error, now they had canceled the LTE when they canceled the wrong fibre. Tell me why would you do that??

So on Saturday the 17th of August they send a technician from openserve to install the new fibre line, the fibre line is then installed and the technician says it should take few minutes for activation, I just need to give Vodacom the relevant details. I call Vodacom fibre, the first consultation has no idea what I'm talking about and doesn't even ask me about the B and SN numbers, she then hangs up on me. I call again and luckily another consultant pickups and they are able to log activation for me, now they tell me that activation takes 24hrs upto 48hrs. I'm upset, tell me why I have to wait again when you vodacom has made me wait since the first ticket logged? I thought everything should be an escalation at this point. It's Monday morning the 19th of August and I still don't have internet.