My nightmare in Vodahell with non existant customer care

<p>During the December holiday I watched quite a couple of series when my data unfortunately ran out. My first call was to their customer care on 30 December 2016 at 07:49 at which time I requested an additional 10 GB of data to be added to my current data bundle and router at which time I was told that it would be available within the latest 48 hours. I then purchased 5 GB to see me through till the additional bundle got added.</p> <p>I then found out on 6 January that the down graded my contract from the 20 GB to a 10 GB bundle much to my disgust and disappointment. I once again phoned Customer care 6 January 2017 at 16:11 and explained the situation and requested that they please correct the situation with immediate effect only to be told that it will take 48 hours because they have to investigate the situation!!!! Wel today is Monday the 16th of January 2017 and nothing has been corrected and I have not heard a word from Vodacom. I AM UTTERLY DISAPPOINTED IN YOUR SERVICE AND CONSIDERING THE AMOUNT OF MONEY I SPEND I MY PERSONAL CAPACITY A MONTH TO RECEIVE THIS KIND OF NON CUSTOMER CARE... I MIGHT AS WELL CANCEL MY CONTRACTS AND NEVER EVER RECOMMEND PEOPLE TO MAKE USE OF YOU AS A SERVICE PROVIDER.</p>