VVdW
Vivian Van der Westhuizen

1 reviews | Active since Oct 2010

13 Sept 2021, 16:17

MY NEXT STEP WILL BE HIGHER THAN HELLO PETER WITH VODACOM!!!! I AM DONE!!!!

*ID number - *** *Invoice/statement address - 33 AGAPANTHUS, POMONA, KEMPTON PARK *Vodacom account number - I***7 Asked for a Cancellation and was provided a QUOTE based on my request, however the person assisting said that there will be no further amounts payable after cancellation has been paid......2 quotes provided amount inclusive VAT R10,428.11 another amount inclusive VAT R5,407.87, I accepted and paid R16135.98, OK SO 03/06/2021....... got another invoice EMAILED to me dated 10/06/2021 - which is for the month of JUNE amount R1,027.78, so on the quotes it shows premature discount June -R1027.80 & -R656.25 but still want me to pay R1027.78 another invoice dated 14 June 2021 with an amount of R16,364.40 MORE THAN THE QUOTE?????......Well someone has not done their job now VODACOM wants to recover MORE MONEY FROM ME after I accepted the Quotes provided with information to me stating that no further amounts will be requested from me as the quotes include full and total amounts of cancellation. SO PLEASE EXPLAIN WHY premature discount June -R1027.80 & -R656.25?, BUT WANT ME TO PAY R1027.80 + 228.42? AND I was told that all costs were covered in the amount I paid R16135.98?, Every person phoning me has more excuses to get more money than actually dealing with the problem!!!!!!!!!!!!!!!! and now without anyone sorting out this problem they want to bully me into handing me over to Attorneys for the amounts I am disputing.... NEXT STEP ICASA AND ONBUDMAN

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Replies (1)
Vodacom
Vodacom's reply14 Sept 2021, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team