kK
kwanele K

1 reviews | Active since Mar 2015

12 Feb 2018, 10:20

My New Samsung A5 2017 is not insured

i purchased a New Samsung A5 2017 in December at Vodacom Eastgate Mall i was due for an upgrade and i asked for insurance on that particular phone and i was require to sign the papers. im very upset as i see on my statement that my phone is not insured yet i requested insurance and i was made to sign for it.

i will like to know why am i not being debited for my insurance

0
Replies (2)
Vodacom
Vodacom's reply12 Feb 2018, 10:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Feb 2018, 08:25
Official

Good day Kwanele,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team