My name is listed for a long terminated contract

I am so furious to the very last core, ****** stupid vodacom firstly your so called customer service is ****, this Thobi or whatever service you have is very much unhelpful in fact its nonsense. ive been trying to contact Vodacom for the last hour wanting to speak to an agent from customer service with no luck, all ive been getting is this Tobi nonsense. Listen here i cancelled my contract long time ago last year in fact. i went to the branch. I went to Vodacom shop at The Grove in Nelspruit and i was assisted by a guy named Sizwe Sigibane. He told me what i needed to do to do a pre-cancelation i quickly drove to FNB branch and paid so much money i think it was amounting to R3000 and few odds if Im not mistaken. i went back to the Shop Sizwe emailed everything to Vodacom right in front of me, to my surprise stupid Vodacom sends me airtime on the 01 of May 2021 if im not mistaken i was so furious that it was obvious the contract wasnt cancelled i stayed for days not using the airtime. I made numerous calls to Retentions department only to find out they didnt process the cancelation on time, well that wasnt my problem obviously that their service is so ridiculously slow and pathetic. I ended up writing a Complain it was only then that my problem was attended to a lady from complaints contacted me, and i was told not to worry about the airtime ive already used and they reversed what was left, look here and she assured me that my contract is going to be terminated with immediate effect. Haaaiboo i was on the call with Consumer experian an hour ago and im being told that Im owing vodacom. What **** is that, Vodacom i want you to rectify this nonsense NOW before end of business. I want my name removed from those people today. This is one of the reasons i terminated the contract with Vodacom your service is poor shem honestly you guys are so useless