My mother is still being handled bad by vodacom

Hi<br> <br> My mother on number *** has recently upgraded her phone to the new iphone 6, but during the process at the vodacom 4u plellerplein here in bloemfontein, a mistake was made in the upgrade, which was rectified to the proper one, but apparently vodacom had some sort of system problem for processing the reversal and switching to the new one she is supposed to have. Which left her for a while in the dark, which forced me her son and my mother to call again for a update instead of the other way around, which is also very bad service. And my mother still don't what, where and when she will be going to the new and proper right package! So I don't know who is responsible, but This is just getting more worse in Vodacom's misleading adverti*****t of great customer service which I have never seen or hear or experience!! Just wish my mother also done a number porting from vodacom to another network as I have done! Just more reason why one should leave vodacom!! Bad customer service on every level, every store thinkable!! I'm more disgusted with vodacom. my number is *** or ***.