CS
Caspar S
1 reviews | Active since Apr 2012
10 Nov 2024, 18:10
My monthly Vodacom complaint
Until you make another channel of communication possible, I will continue using Hellopeter for my monthly complaints.
1. I am still waiting for my October 2024 invoice, however surprisingly I did correctly received my November 2024 invoice this time. 2. Your new mobile app is still broken. Whenever I request an invoice on Tobi it responds "Uh oh, I'm experiencing a technical Issue on my side".
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Replies (2)
Vodacom's replyOfficial
10 Nov 2024, 18:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2024, 18:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
CS
Caspar S's updateReviewer Update
12 Nov 2024, 12:57Thank you. I have received it. Sorry that I missed you last phone call.
CS
Caspar S's update12 Nov 2024, 12:57
Reviewer Update
Thank you. I have received it. Sorry that I missed you last phone call.