My money is being ****** by Vodacom every month and i cant get hold of them

I bought a cellphone from vodacom online in October 2023. According to the lady ( Zinhle ) That helped me online, she told me that as long as the phone is not used , i can cancelled the contract with the 7 days that i recieved the phone. I had bought this phone as a gift. and when i presented the gift, when the reciever noticed that it was a huawei, they didnt like it because it doenst have google. This was on the 3rd day that the phone was recieved. I immediately called vodacom and told them i will like to either return the phone and get something else that they might like, I was told that the option of exchange will not work as they will need to do a new application. I was okay with that .so they agreed that they will send the couriers to come and collect the phone. No one has come through to collect it since then and they have been debiting my account every month for something i am not using or never used. I have gone to a vodacom store to try and leave the phone there, they told me that vodacom is a franchise they dont take back phones that were nt bought from them, so i decided i will take it to vodacom world in midrand. I was told the same story...I still have the phone and i am super dissapointed. because i have called vodacom several times, wasted money on calles and they say they will send the couriers. they dont, They say they will call me back , they dont.....Oh i also noticed that they updated my number to the new phone number that came with the phone that i dont use. this is insane. Vodacom has become more than *******. They keep debiting my account. getting intouch with them has become a night mare. I will call and be on the phone for 2 hours holding only for the line to disconnect. If you need a cellphone contract there are other providers like MTN, Cell C, telkom or anyone tht can help with no hustle. I am gatvol of Vodacom. They also keep changing the debit order money, last month they stole R900 from my account. Vodacom please do honest business and stop robbing people. your incompetence is messing up my life and my credit profile.