my mental health cant take this anymore

I took a Voda pay app loan around February this year and i was suppose to pay it after 60 days (29 April ) and it declined as there was no funds on my card. On the 30th of April when i wanted to make the payment as i got paid the App wouldn't allow me. It showed that my outstanding balance is 81 cents and i paid that for like days and i called to get assistance but i kept on being told my account is settled. Eventually on the 2nd of May i spoke to Judy Chetty and she sent me banking details. But i asked since it 4 days later how much should i pay nd what is the total interest as i did not pay on time, she couldn't give me the amount as she stated that it shows that i do not owe anything from the system and she advised if i check my bank statements to see that the money was not paid. I was like ok. But i knew it wasn't from my end as this was the 4th time trying to inform that it is not settled. 3 days later the app gave me the option to pay but by then i hd already spent the money. Fast forward on the 28th of May i got an sms that im owing. On the 30th of May when i want to make payment on the App that option its closed again 😕. I was fed up and made a manual payment. Nd called spoke to Karabo/Kablelo from Vodapay he told me he logged a service request but he didn't because when i called on Wednesday this week i spoke to Pinky who confirmed nothing was made and she made a service request and i got the sms. And later i was called by Ragmah and she asked to send proof of payment and i did as she stated the finance department wants to check. But since then nothing has happened i aslo sent to ur social media team with proof of payments but they did not help.Now the service request is closed and im still owning on my app 😭. what a terrible experiance