1 reviews | Active since Nov 2015
During February 2015, I upgraded to a 500MB data contract where I am paying R95 for my contract and Vodacom gave me a free Tablet. My line sim card number is ***. Around May, I realized that there was a line which I didn't know about and was under my account. I reported it on Vodacom ***** department. When they were busy with investigation, they stopped debiting me the R95 accidentally as they were stopping the ***** installment that was being debited under my account. My last debit was end of July, so beginning of this October they sent me an email saying that i need to pay R1769.94 and that my line has been suspended. I called them to enquirer about the issue and they told me that they have been sending me sms's on data line Sim telling me of unpaid R95 installments. they never called me on my cellphone number to tell me about this. my data line Sim card stays in my mordem and there was no ways i could receive the sms's there. Now my problem is that they want me to buy a new Sim card, pay for the 3 months they didn't debit and pay the R280 reconnection fee. <br> <br> I want my line to be reconnected, I never approved any cash payments but only knew that Vodacom will debit my Acc.
Best regards,
Best regards,
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