1 reviews | Active since Mar 2017

10 Jul 2017, 12:52

My line gets locked everyday

<p>I wake up every morning to find a message stating that "Your credit limit bar has been activated". Then i realise that my internet is switched off and i cant make calls. I call vodacom and they tell me that THEIR SYSTEM locked my line in the middle of the night then they unlock it.</p> <p> </p> <p>Then its the same thing all over again the next morning. i wake up to the same the text message then I have to call them again begging them to open my line. Its been five days of this.! its absolutely infuriating.</p> <p>Now its 12:50pm and i just got the same mesage and my line is locked again. Now i must call them again. UNACCEPTABLE. Sort this out. I am RED customer.</p> <p> </p> <p>Perhaps its time to port my number because vodacom is expensive in case! Such an inconvenience. Sort this out!</p>

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Replies (2)
Vodacom
Vodacom's reply10 Jul 2017, 13:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Jul 2017, 07:47
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team