CW
Claudia W

1 reviews | Active since Jul 2016

27 Jul 2016, 08:12

My life is in danger and my service provider is not taking this seriously!

<p>Again! Vodacom has put me in destress! </p> <p> </p> <p>Customer Care listens to what I have to say then transfer me to voice-mail?? It seems like all the woman at Vodacom do this? Are they rasist ????They hear I am a white and pregnant lady, then they put me throug to voice mail.</p> <p> </p> <p>I then call again and first ask for a reference number for this c all - 1forward splash BD09GSB</p> <p>A MAN helps me and his manager and logged my call again. </p> <p> </p> <p>Guys what do I do? If I give birth who will I call???????How will I call??????</p> <p>I cant just change service providers all all my acounts have this number?????</p> <p>You guys have put me through so much stress and still have to wake up every morning in a panic!!!!!!!!</p> <p> </p> <p>NOOOOOOOOOOOOOOOOOOOO One should use you guys !!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply27 Jul 2016, 09:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team