My late fathers contract they won't assist me with

I called in to the legal department the 21st of January 2015, and spoke to a very rude man who did not want to assist me with my fathers contracts. I have tried calling the call centre back to no avail. No one gets back to me regarding this. I would appreciate some clarity on this matter. If your company cannot handle all the incoming enquiries I suggest you hire more friendlier staff.