DT
Derek T

1 reviews | Active since Jan 2014

11 Jul 2018, 14:55

My Last Vodacom Contract

I upgraded through a Vodacom4U at Mall of the South. Since then everything has gone haywire. It took almost a month before my DexPad were delivered, and I never received my free 10GB once-off as was promised to me in-store. Now, when I want to buy data, I am unable to because the add to account option I always used have been removed from my app. I phoned Vodacom customer care and they would have rectified the problem within 48 hours. It is now a week later and I have not received any response and the problem still persists. This will be my last Vodacom contract.

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Replies (2)
Vodacom
Vodacom's reply11 Jul 2018, 21:31
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Jul 2018, 12:32
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic