AB
Andre B

1 reviews | Active since Jan 2015

31 Jan 2015, 09:29

My January 2015 of horrors with Vodacom

My January 2015 of horrors with Vodacom<br> Dualbill deductions going of my account since December and after numerous calls, back and forth still not resolved and these were unauthorised deductions.<br> <br> Upgraded my three numbers in mid Jan 2015, what a mistake, should rather have transported my numbers to another service provider. In store advertised free gift with upgrade in Clearwater mall but no gifts except Justin Bieber tupper ware, Really... False advertising.<br> <br> Bought a 1 gig bundle 10 days ago and last night still had over 800 MB and this morning all data gone, I have 5 MB left??? Called customer care this morning and was hanging on for 55 mins and I hung up as I have things to do Vodacom. So still no answer on this very poor service from Vodacom recently.<br> <br> I Is this how you reward a customer that been with you for over a decade??<br> I demand answers NOW!<br> <br> Andre<br> [Email Removed]<br> ***

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Replies (1)
Vodacom
Vodacom's reply31 Jan 2015, 12:06
Official
Hello andrebrink30,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team