ZC
Zah C

1 reviews | Active since Oct 2011

30 Aug 2016, 21:48

my IMEI

<p>Foschini tookmy phone for repairs last year November (2015) it was fixed and the inside of the phone was repairs and the IMEI number changed, the consultant told me but he didnt give me the new one. Now My phone was ****** I want to blacklist it only to find that I need the new IMEI number went to Foschini on the12/08/2016 they told me to call the Vodacom repair centre which I did the lady told me they system was offline. I then asked the lady to call me back as soon as they are online she said she cant when I asked her for name she put the phone donw on me. Lucky there was a Vodacom sales rep who called them and explained everything to then the lady said they will email the new IMEI which we waited for for close to 30 minutes. I then told the lady at Foschini to plz email it to me when the email comes through which didnt happened. I then went back to Foschini I was instructed to call vodacom they gave me the phone the lady that I spoke to told me there systems are offline which I fail to understand because this was 4 days of waitit for the email. The ladies name was Sananphila who told me to call again as they are offline. Can someoen please help me all i need is my new IMEI number so I can blacklist my phone and claim with my insurance.</p>

0
Replies (1)
Vodacom
Vodacom's reply31 Aug 2016, 08:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team