S
Sharon

1 reviews | Active since Apr 2023

18 May 2023, 16:18

My husband has a con...

My husband has a contract with them and it ended last December so we had to cancel it after it ended they only ended up cancelling one line of the contract and kept the other one active we have been calling them since February to get it sorted out but they keep having a story when i requested that they send me the recordings of all our calls they said they couldnt they keep charging my husband even though we have taken a three month break on the contract so they can sort it out we dont get any airtime but they are still billing us and expecting us to pay them and everyone we talk to has a different story when we call i am so tired of it they are trying to get money out of people that we work so hard for and if you dont pay they wanne hand you over to lawyers but they are robbing you blind

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Replies (1)
Vodacom
Vodacom's reply19 May 2023, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team