My husband bought 2 ...

My husband bought 2 phones on contract so on the 24 of September he got ****** then we called vodacom to block the phone since it was one of the things that he lost that night so vodacom told us that the phone has been blocked and blacklisted then we asked for an ITC NUMBER to open a case they said we will get it on Monday during the day because it was a weekend and they don't provide the itc number ever since that day even today we haven't received any itc number and we can't even open a case I angry with vodacom