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Granny M

1 reviews | Active since Mar 2026

31 Mar 2026, 06:35

My health is in Jeopardy because of Vodacom not fixing what they did to my account.

After numerous calls from the beginning of January till to-date, asking Vodacom to fix the errors they made on their side and fixing whatever they say I agreed to online as they say, I have asked for that recording that says I have migrated all my accounts and asked for my package to be increased, how can I do that when I am unemployed, when I am trying hard to keep my credit clean, how can I increase data when I don't even use much of the initial data they give me because I have RAIN WiFi at home and I am always home, I since waited for those recordings, and I was called by two gentlemen who said they have cancelled the migration and they also promised to forward those calls recordings and I even asked for our conversation recording to be forwarded as proof, this month again I am still paying R3853 that I don't know what it is for. I am pleading with Vodacom to stop harassing me and putting my health in this state, I can't afford what U are doing to me, I am pleading with you to STOP PLEASE 💔😩, I just received an email that I must sign for migrating my accounts, I don't even understand what it is that I must sign up for, please cancel everything and take back my account the way it was before November 2025. Because you are de*****ing me, I am pleading and begging U to STOP🛑

0
Replies (3)
Vodacom
Vodacom's reply31 Mar 2026, 07:47
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
GM
Granny M's update31 Mar 2026, 07:54
Reviewer Update
This is my third complain on Hello Peter, consultants called after every complaint I lodged but still getting high bills, even though I told them to cancel whatever they say I agreed to, no recording is sent to me, no reference no nothing, since January and my bill keeps going high, I am not working, if they want to help themselves with my money, they are de*****ing the wrong person, because now in the coming month, I won't pay and U will blacklist me and close those phones coz an additional R800 that you are taking from my account, I don't know about and I never agreed to it.
GM
Granny M's update31 Mar 2026, 13:43
Reviewer Update
Swift resolution from January until now, I am still paying for things that I know nothing about, what about the money that I keep borrowing from people so that my credit profile doesn't get spoiled by VODACOM, you say swift resolution with a complaint that I lodged early January and never been resolved, I am mad, stressed, my health is at risk because of the stress you are putting me in.