My goodness!! What just happened?

Dear Mondo and Vodacom Customer Service,

I am writing to express my extreme disappointment and frustration with the service I have received from your companies. The delay and lack of communication surrounding my cell phone contract are unacceptable and have left me feeling appalled and let down.

Despite qualifying for a Samsung A32 with a SIM card, I was promised delivery on Saturday, but it never arrived. Not only did I not receive my phone, but I was left in the dark, with no communication or explanation from your teams.

This morning, I received a visit from Nthlanthla from Hibiscus Courier Services, who did an excellent job and was courteous throughout the process. However, he arrived with only a SIM card, and not the phone. I refused to sign for the SIM card and Nthlanthla correctly cancelled it on the form. I did not receive the SIM card, and I expect your company to note this.

Furthermore, I want to emphasize that I will not be charged the R150 until I have received both the cell phone and the SIM card together. I expect this to be reflected in my account, and I will not accept any deductions until this matter is resolved.

I am still trying to understand why I was not informed of the policy to deliver the SIM card separately beforehand, and why your company would separate the delivery of the phone and SIM card in the first place. It makes no logical sense to me, and I expect a clear explanation for this decision.

I urge you to investigate this matter and provide me with a concrete reason for the delay. I expect a prompt response and resolution to this issue, including the delivery of my phone and SIM card together, as promised. If I do not receive a satisfactory response and resolution within the next 24 hours, I will be forced to escalate this matter further.

Sincerely,

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