my good or my money !!!!

I have purchased good on the Vodacom app during the black Friaday:

order number *** date : 24/11/2020 amount: R2249

I have not received my merchandise that I have purchased todate , it has been difficult to get old of Vodacom customers as not they offer self-service , it was difficult to get hold of them in the office due to COVID'19 and the TOBI system that they have been using.

However I tried to lodge a query with VODACOM visa Facebook social media page, from the 11th of December I have been communicating back and Forth with Vodacom consultants via FB page I have supp**** them with everything they need. but todate nothing has been resolved.

I have proof of the correspondence and that was their official Facebook page , however I have sense that there wasn't a will to resolve and close my query.

This is hurting not only about the delay to get my good , but the treatment I received from the service provider I have used my entire life since I want introduced in the mobile technologies.

Please help!!!

thanking you in advance

Regards Bongani Mabusela *** ***