1 reviews | Active since Jul 2016
My Gig 1 Promo Free for 3 Months
<p>For the first time in months I have actually recieved a statement and invoice from Vodacom. This is after a huge struggle to get my email addrees changed.</p> <p> </p> <p>This brings me to my actual complaint. I noticed that my upcoming bill payment was aproximatrly substantially more than usual. When I inspected my bill I noticed that I had 2 items under subscription for "My Gig 1 Promo Free for 3 Months".</p> <p><br />I then looked at my currrnt bill so far for the month and on this one there is one item for the "My Gig 1 Promo Free for 3 Months".</p> <p><br />The strange thing is that i never requested these subscriptions to my account. I generally dont buy bundles since I installed a wifi router at home with unlimited internet from another provider (with whom I must say I have never had a proble).</p> <p> </p> <p>This is obviously something that was activated on my account without my concent and Vodacom need to remove this "My Gig 1 Promo Free for 3 Months" from my account and remove the costs I have been charged for this so far.</p> <p><br />In closing I would like to state that this is not the first time I have had a problem like this. Previously something similar happened which never got resolved.</p> <p><br />I have been with Vodacom for 10 years + and I must say this is the final straw. Bad service and poor signal! I would rather take my business elsewhere!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
What is the point of advising that a consultant will contact me if they are not capable of resolving the issue. I have been on the phone with vodacom for 40 minutes about this and it is yet to be resolved.
The last phone call I had the delight of hearing the following: "You must make an arrangement for Vodacom to pay back the money". Why should I make an arrangement for vodacom to pay back the money? They should just fix my invoice.
The level of service in this country is getting worse and worse by the day!
What is the point of advising that a consultant will contact me if they are not capable of resolving the issue. I have been on the phone with vodacom for 40 minutes about this and it is yet to be resolved.
The last phone call I had the delight of hearing the following: "You must make an arrangement for Vodacom to pay back the money". Why should I make an arrangement for vodacom to pay back the money? They should just fix my invoice.
The level of service in this country is getting worse and worse by the day!
