KM
Katlego M

1 reviews | Active since Jun 2014

13 Nov 2019, 19:23

My first vodacom data contract impossible to open. Regret.

So Telkom is better than Vodacom when it comes to opening a contract unbelievable. I want to get a data contract and I app**** last week and it's as if I app**** for a R100k phone contract as my application has been pending for days and every day I am told to wait 24hrs for application outcome and today same story. I am appalled at Vodacom vcontract service. Knowing that these guys are at the front line of customer acquisition in terms of contracts for vodacom it's crazy how this office lacks proper customer care. I call today now all of a sudden there's backlog of applications something I was not told initially.

0
Replies (2)
Vodacom
Vodacom's reply14 Nov 2019, 07:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
Vodacom
Vodacom's reply20 Nov 2019, 09:34
Official
Dear Customer

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance