My first positive experience at Vodacom

It's very rare that you'll go to any vodacom store or client center and receive attention, assistance and resolution to your problem. I've had numerous unpalatable encounters with Vodacom and their insurance arm, lodged multiple complaints here on Hello Peter and their website and reported both Vodacom and Cellsure a.k.a. Finrite to relevant authorities multiple of times. My phone's charging port wasn't working, so I took it to Vodaworld to get fixed. I got my ticket issued at 11:53 and a consultant stationed at desk 24 (i think, can'tremember) called out my ticket number B58 at 11h54, that was the first shocker. That consultant was fully present, not only did he understand my issues but he took the handset and documents to his Manager to find out the best and fastest way to help me. Not only was I more shocked but super impressed at the speed and ease he handled the situation. To top it all, he returned with his manager Vishen Padayechee who had already figured out why the charging port was not working and had fixed it already. It's a pity I didn't take down the name of the gentleman who assisted me hence I'm mentioning my ticket number B58 with the hope that he also gets feedback on how super efficient he is. I walked in at 11h53 and walked out at 12h00 with my problem appropriately addressed and resolved. These two gentlemen showed up in a big way and deserve a shout out and acknowledgement. It's important that Vodacom invests in continuous customer service, relationship management, customer retention, appropriate technical support and query resolution because without us the customers, Vodacom will die a painful death. It's even more important for Vodacom and its employees to stop thinking and behaving like we are bothersome and they don't owe us anything meanwhile we pay their salaries and the company to continue earning profits and remain a going concern. No, you owe us your customers a big favour! Again thank you to these 2 gentlemen who were present at work today, never stop, keep doing that on repeat. Thank you