CN
Carol N
1 reviews | Active since Apr 2017
26 Nov 2019, 14:55
My financial burden
I regret the day I took my cellphone contracts with Vodacom, I have finished paying for my contracts of which I only use the handsets and not the airtime. I want to upgrade but its story after story,furthermore I tried cancelling my contract its an issue again, I should pay R2,000 and my account has gone to a month to month. Honestly I want out cause I have fully paid for my contracts and stuck with this burden that's not going anywhere.
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Vodacom's replyOfficial
27 Nov 2019, 07:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply27 Nov 2019, 07:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Dec 2019, 14:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply02 Dec 2019, 14:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team