My fibre is not working due to *********** sales people

On the 20th of September, I logged a ticket for fiber to be installed at my house. The installation was done a week later. Since then I've never been able to connect to the internet. I called customer support numerous times and was told that the sales team needs to finalize my application and I needed to send a copy of my ID and 3 months bank statements, which I did send immediately (within few minutes after being advised). Today is the 12th of October and I'm still not connected. Can someone do some work Vodacom? Why are you paying sales agents for incompetence. My ***-896822. Vodacom management, I hope I won't be billed for the fibre I have not used.