My experience is terrible, I've purchased a data bundle 1 gig for R19 via the app on Monday 11th October at 11:45am , the money went off my account but I didn't get the data

My experience is terrible, I've purchased a data bundle 1 gig for R19 via the app on Monday 11th October at 11:45am , the money went off my account but I didn't get the data. I called vodacom and spoke to their rep who requested bank statements etc, which I did, he was meant to call me back but he didn't even log my call which I found out hours later when I called again, I sent documents now again and waited for response, so now 3 days later I get a call saying that the back office department says the bank statement does not show the cell phone number so I need to take the statement to a store, so now for R19 I need to spend R50 petrol to go to a store because vodacom took my money but did not give me the product, not to mention that my wife lost 2 hours of pay at work due to not being able to get the data, I stay away from shops due to covid and now must risk myself and my family due to vodacoms error. Vodacom needs to give me my R19 back plus reimburse the 2 hours pay that we lost amounts to R66 per hour, you have taken my payment but didn't deliver and cost me more as well as the inconvenience