My endless headache with service provider

<p>I have lodged an enquiry into an upgrade which Vodacom(Roderique Lategan and Pooveshni Iyakannu) promised to resolved and has to date not been resolved. I was then advised by employee advantage department (Karabo) that the issue had been resolved and was offered an upgrade for my account only to find out an incorrect number ********** 379 data bundle contract which not even due for upgrade (Instead of ********** 993) was upgraded which was not even due for an upgrade.</p> <p> </p> <p>I then called Karabo Thursday 01 September 2016 at 9:00am during which she apologised for incorrect upgrade and promised to have the issue resolved. Yesterday 05 September 2016 8:13am I then called again and spoke to Portia who could not assist in this matter and was told Karabo was not available yesterday. Today I received a called that the matter has been escalated.</p> <p> </p> <p>To make matters worse on 20 August 2016 I bought 1gig data for my data bundle package( ********** 379) and immediately received confirmation by email but this was never loaded however I was charged for out of data fee yet the data bought was never loaded.</p>