My Disgusting service experience with Vodacom!

I purchased a cell phone contract at Vodacom in Cape Qaurter close to Sea Point. The phone i purchased was the Hauwei P10. The phone worked for about 5 days only for me to wake up one morning to the key board missing. I then took it back to Vodacom and told them that my cell phone iv had for 5 days this has happened and that it is still in the 7 day warranty period. They then said that they would like to send it to JHB Repair center and would take up to 7-14 working days . I asked them because it was in the 7 day warranty period surely they could provide me with a new phone due to the fact that i cannot be without a phone for work purposes. They said no that JHB needs to authorize it first and find out whats wrong with the current phone. I accepted that but asked them for a temporary phone to use in the mean time. They didnt have one on hand at first and had to wait about two days before they finally gave me a temporary phone. When i went to pick the temporary phone up,they handed it to me with the charger ontop of the screen and the phone off due to the battery being dead. I did not sign any form of documents when they handed me the temporary phone , which i found strange and so did my boyfriend but proceeded anyway back to the office only to have a problem with the phone not wanting to switch on . I contact vodacom to state this but they told me just to leave it on charge for a while and then let them know. The phone eventually switch on but i noticed a crack in the screen which you cant see when the phone is off but once on it is noticeable, the speaker of the temporary phone was also blown . I didnt pay to much attention to it because i only expected to use the temporary phone for a short while , while i waited for my Hauwei to arrive back from JHB. I then contacted Vodacom after 14 days to find out the prognosis on my phone and they said it was ready for collection. Vodacom then contact me about 20 minutes later to tell me that JHB did not even take a look at my phone and they need to re send it to JHB. I was upset and asked them to then provide me with a better temp phone because of the current one having a blown speaker and cracked screen. They then said of course and that i can come collect it. I told them i currently work in Hout Bay and wont be able to collect it before their closing time and asked if my boyfriend could collect the new temporary phone and bring back the old one in the morning the next day . They assured me that ,that would be perfectly fine. My boyfriend then took time out of his day to go pick up the phone only for them to tell him that he needs to provide the old temporary phone first before handing out the new one. He called me from Vodacom and stated this. I then told him no that is not what they told me but told him not to worry i would have to make a plan. I then asked my boss to leave abit earlier in order to make it to Vodacom to hand them the old temp phone and collect the new temp phone . When i got there they stated that they cannot hand me a new temporary phone due to the fact that the current one had a crack in the screen that wasnt there when they handed the phone over to me. By this time i was furious because of them wasting both mine and my boyfriends time and now accusing me of the temporary phone's problem's. I told them that i informed Michelle ( Vodacoms Manager ) about the crack and speaker and she said not to worry i can come collect a new temp phone. They then contacted Michelle and she said that she never stated that. They then said that they would need to investigate and i would need to replace the screen which would cost about R2000 . I told them i would not pay and that i am disgusted in Vodacom. I then said too them that i would like them to please assist me but with Michelle already left for the day they would not be able to help . I then said no worries i would contact the Head office and take it up with them and keep the old temporary phone. Iv spoken to head office, Michelle and the repair center in JHB only for them to give me the run around and provide me with false information. Currently i am still waiting for my phone , Vodacom refuses to give me a new temporary phone and i regret taking out a contract with Vodacom. Not only is their service poor but their employees lack respect and knowledge of the company they work for. PLEASE! PLEASE! Dont support Vodacom!!!!