My device not insured

Like I said I have contacted insurance department yesterday and they told me they can't insure the devices older than 31 one days and mine is 34 days old. so someone from Vodacom messed up and this has to be fixed! I got an sms to say I must contact Cellsure insurance why? I want my device insured and Vodacom must contact whoever they need to contact to make sure my phone is insured end of story .

After this complain, I received two calls from Vodacom insurance few days after the above response confirming that my phone is insured, the one call was a consultant who read the terms and conditions to me, and an hour or two after that, I received another call from the lady who said she is a manager from Vodacom insurance, she called to confirm that all is in order with my insurance and she also read the Tc and Cs to me and she apologised for the inconvenience Vodacom has caused. Now on the 13th of April, I got ****** in Johannesburg CBD and my phone was ******, I called Voda call centre, checking if all is in order so that I can claim and I was told that my phone is not insured, so I explained the above to the lady by the name of Zikhona who told me that if someone read the Tc &Cs that means my phone should be insured, she told me that she will check with the quality assurance people to trace those calls, and they will call me on Monday and she will also call me to confirm, today is the 18th I’m still waiting for the call, I asked for the reference number but she said she can’t give me one. I must say, ever since the day I took this contract last year Jul, I’ve never been happy with Vodacom, it seems like all they want is our money and don’t care what happens to their customers, as long as they get their money in our account. I need an urgent feedback on this matter because there is no way I’m taking another R5000 contract with them.