Hellopeter
Share Your Experience
TS
Tshepo S

1 reviews | Active since Sept 2015

30 Nov 2017, 14:52

My Data or my money back!!

I bought data through the #MyVodacomApp this morning for 1GB I was supposed to 2GB since it’s a 1x2 offer but only 1GB! Was allocated. To make things worse. I bought another 1GB using the #MyVodacomApp this time I only received an sms from my bank! And an email showing the transaction.

Your call center agents tell me I need to wait 24hrs for my matters to be sorted out! What a ****tyservice #Vodacom Welldone. Now if you’ll give me my data or my money back I’d really appreciate that. R300 may not be a lot to you but to some is a Big Deal! Sort out that stupid app!

Thank you.

0
Replies (4)
Vodacom
Vodacom's reply30 Nov 2017, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

TS
Tshepo S's update01 Dec 2017, 09:11
Reviewer Update
Vodacom! Please don’t test customers patience please. I have not received any call from anyone and my Data is still missing. I only received this sms: Dear Customer, kindly be advised your account has been credited with 1GB. It will reflect shortly. Kind regards, Vodacom Customer Care Sandisiwe Sotobe. What does that even mean? Which problem does it resolve? The 1st 1GB that was missing. Okay thank you very much. Now where’s my other 2GB??? I Have sent an email with the purchase confirmation attached. But still no one is taking no action. I repeat. This is a ****tyService.
Vodacom
Vodacom's reply04 Dec 2017, 10:43
Official

Good day

We could not reach you when we called. The rest of the data was loaded on the number in question.

We once again apologise for any inconvenience caused.

Regards

Moddy

TS
Tshepo S's update04 Dec 2017, 12:38
Reviewer Update
After 3days? The data was loaded on my phone when? I wanted to use my data the time I bought it. The least you could do is show that you care about your customers. Compensation for your inconvenience could have made me ease up a bit. I will not change my rating here.