my data keeps getting used
I just called a very sweet call centre agent I asked why is it that I use a gig of data within 3 days and this has never happened before she told me that I have subscribed to vlive I have never went onto this app or used this app before o now seemed to have subscribed to it. The agent sent me a link to unsubscribe it keeps giving me a code error she then escalated it and told me it takes 7 days for it to be cancelled which means of i recharge in this time my data will be depleted again. The ref number I have is 1- ********** ********** please help Vodacom I feel cheated.
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Replies (2)
Vodacom's replyOfficial
26 Sept 2017, 13:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Sept 2017, 13:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Sept 2017, 08:11Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
Vodacom's reply27 Sept 2017, 08:11
Official
Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,