RP
Rosanela P

1 reviews | Active since Apr 2013

12 Oct 2017, 10:58

My data is being take at a rate of 750MB per second on average!!!!

I am so frustrated! I have 2 data sim cards which I am using for business laptops. We are using a program which should take around 500MB per month. Instead, I am losing GIGABYTES in a few minutes! I have screen prints of all the data I am losing daily and not to mention the loss in targets and productivity because of this!

Data is being consumed at a rate of 780MB PER SECOND in some instances! It's not even possible for that much data to be used in that short a period because your infrastructure is not capable of processing that much data in that period in any case (if you wanted to blame the usage on me, which is what one of your agents did try to do)!

I got one refund and got hung up on and now I'm being told I must wait for technicians! I have to be on the phone for over 30 minutes to an hour all the time to explain my situation and I have reached my wits end. Vodacom fix your issues and return my data and stop having it removed. No wonder everyone is switching, this is just nonsense.

suppose I'm not expecting much response since I have not had much joy thus far.

0
Replies (3)
RP
Rosanela P's update12 Oct 2017, 11:04
Reviewer Update
At the risk of looking ***********, my apologies for the typo in the heading, my frustration had me rambling without proofreading the heading! All the rest of my complaint is accurate.
Vodacom
Vodacom's reply12 Oct 2017, 11:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Oct 2017, 17:00
Official

Dear Rosanela

Trust that you well.

Please be advised the issue has been resolved.

Have a lovely day.

HS