SJ
Samantha J
1 reviews | Active since Apr 2015
02 Apr 2015, 17:24
My data bundle dissapeared and no one cares
This morning I bought a data bundle for R149 (1gig) and was deducted off my account. <br> I then checked my balance around 1pm and the balance was correct. <br> I then got a message to say that my data bundle was depleted. Thinking this was too odd, I rang up Vodacom Data services. <br> The lady on the other side, in an aggressive and unpleasant manner, informed me that because it didnt show on the system, she pretty much didn't care what I had to say, eventually ended up in both of us being rubbed the wrong way. <br> <br> I have been with vodacom for since I was 9 years old, maybe its time to look for a different service provider, as I feel unappreciated and cheated.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
03 Apr 2015, 11:47Hello Samanthajansen14,
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply03 Apr 2015, 11:47
Official
Hello Samanthajansen14,
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
