SJ
Samantha J

1 reviews | Active since Apr 2015

02 Apr 2015, 17:24

My data bundle dissapeared and no one cares

This morning I bought a data bundle for R149 (1gig) and was deducted off my account. <br> I then checked my balance around 1pm and the balance was correct. <br> I then got a message to say that my data bundle was depleted. Thinking this was too odd, I rang up Vodacom Data services. <br> The lady on the other side, in an aggressive and unpleasant manner, informed me that because it didnt show on the system, she pretty much didn't care what I had to say, eventually ended up in both of us being rubbed the wrong way. <br> <br> I have been with vodacom for since I was 9 years old, maybe its time to look for a different service provider, as I feel unappreciated and cheated.

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Replies (1)
Vodacom
Vodacom's reply03 Apr 2015, 11:47
Official
Hello Samanthajansen14,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team