1 reviews | Active since Jul 2012
Hi,
I recharged in the past hour 3 times. The first with 1gb, the second time with 1gb and the third with 500 just so I could post this message since I held twice for a minimum of 20 minutes at a go with nothing but an unanswered dropped call on your part and if you would like you can check your records. With those data recharges, my airtime is depleted as well. This happened 5 minutes after each recharge. I don't understand how that is possible when I wasn't even doing anything. I would like to be refunded with these amounts as a matter of urgency. I am not intending on donating my data and airtime to vodacom without my consent and by force. I would like this rectified. As you can see the time in this post, I am not pleased that I have to go a sleepless night trying to sort this nonsense out. With no success at all. I want my data and airtime refunded asap
Thanks
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Refilwe
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
Lucian
Best regards,
Dear Refilwe
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
Lucian
Best regards,
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