My dad's phone has been hacked someone managed to do a Sim swap with vodacom and since 14th to date we struggled to get the number back to my dad

Item: Vodacom
Rating: 1
Author: Zanele M

My dad's phone has been hacked someone managed to do a Sim swap with vodacom and since 14th to date we struggled to get the number back to my dad. Been to their branch twice with no help and the customer care keeps sending us to tobi their machine

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Replies (1)

Vodacom's replyOfficial

18 Feb 2025, 08:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply18 Feb 2025, 08:08

Official