My credit score down the drain because of Vodacom .

4 years later , Vodacom still has not cancelled my contract , up to to date i have made 3 payments but still no cancellation and someone just came and rep**** : you have to pay you owe them , owe for what ? no one can answer that question , my credit score down the drain and they all just releasing my calls , i mean 4 years later I'm still doing this