My credit score

For about 2 months now I have been emailing and calling vodacom about my credit score status. I do not have an active account currently with you. I am failing to understand why has vodacom still not been able to remove themselves from MY credit score. No one seems to know anything. Everyone just keeps transferring me to the next consultant each time I call. I will say it again and maybe this time I will be clearer. CAN VODACOM REMOVE THEMSELVES FROM MY CREDIT SCORE STATUS. I DON'T OWE YOU JACK. WE ARE NOT RELATIONSHIPING' AT ALL.