My credit history affected

Hi Vodacom

ID: *** Lusanda Manjezi

It's Lusanda Manjezi again. I wrote about my credit status that you have listed me for an account thatI have not utilised. The contract was cancelled and no debit orders out of my account. I then wrote about the fact that my credit record is reflecting two outstanding payments of which are the ones for the contract in question. I did receive a call from your customer service desk. And I was promised that my credit history will be cleared in 7 days. I received a call on the 22 November 2023. Those outstanding payments are still on my record. Can this be sorted out this time???