My contracted number was allocated to another customer as a prepaid and Vodacom dont seem to want to help resolve the issue

below if my review and the response from Vodacom which was never fulfilled. form the 1st of Jan till today I still dont have my simcard and cannot use my number of which they are hoing to debit on Friday. I am still paying for the service I cant use. I wonder how does these Vodacom guys take me for. I am going to reverse the debit for this month since they still cannot resolve my problem

my contract number was allocated to a prepaid client. I logged a complain with Vodacom on the 1st of January and on the 11th it was still not attended to. I called them and wrote to hello Peter.com. on the 11th I spoke to Khanyisile Zulu who promised that a new sim card will be delivered to me on the 12th and I must send her an email to do a sim swop. Friday late the sim card was still not delivered and I sent her an email of which she responded by asking me to call ********** 726 for follow up and I was promised the sim card will be sent on the 15th and that never happened. today I am still sitting without a sim card and I am paying for this service which I cannot use. every month my account is debited and it will be debited again this month whilst Vodacom cannot resolve my issue. They cant even explain how t=did my number end up with another customer who is using prepaid. They have blocked my sim card, I cannot use it but the prepaid client can use it. I want this matter resolved asap and my account must be given a prorata because its their fault to start with. since I was told my 1st query was gonna take a month I am thinking they are just buying time.

Official business reply Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards, Vodacom Consumer Website Team