RL
Ronel L

1 reviews | Active since Aug 2022

08 Dec 2022, 15:14

My contract was upgraded without my consent via a telephonic phone call durin Black Friday when I told the consultantcto leave my contract as is. I would upgrade to a phone of my choice in-store when I have a chance. Bottomline, today I went in-store to u

My contract was upgraded without my consent via a telephonic phone call durin Black Friday when I told the consultantcto leave my contract as is. I would upgrade to a phone of my choice in-store when I have a chance. Bottomline, today I went in-store to upgrade to a new phone and find out that my contract was " upgraded" without getting a new phone and could now only upgrade in 2024. Many phone calls later the so called upgrade which was without my consent was reversed BUT now I have to wait till the 1st of the next month before I can upgrade to a new phone. SIES Vodacom. Consultants trying to bully customers into Black Friday deals without giving them time to think about it and then changing contracts despite confirming that nothing is being changed and that I am just acknowledging that I do not want to make use of the BF deal and my contract remains as is for me to upgrade at my own leisure in store only to find out that this was not the case at all and I as the customer now have to wait and sort out the mess. HORRIBLE SERVICE VODACOM AND *********

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2022, 15:36
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team