EM
Evangelina M
1 reviews | Active since Apr 2010
16 Jan 2024, 15:38
My contract number *** expires in Dec 2022 but i see it says july 2024
My contract number *** expires in Dec 2022 but i see it says july 2024. I queried vodacom but seems like no one knows why. And i am not in arrears
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Replies (2)
Vodacom's replyOfficial
17 Jan 2024, 07:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Jan 2024, 07:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
EM
Evangelina M's updateReviewer Update
18 Jan 2024, 09:54i have never been exempt from billing by vodacom, i have always been billed. i might have been late paying but payments were done and not suspended as i have been using my phone. which months were i never billed so that you can refund me those months then??? to my knowledge i am up to date with payments for the last 36 months. if you are extending the contract to july then you will have to refund me the months that i paid though you did not bill me.thank you
EM
Evangelina M's update18 Jan 2024, 09:54
Reviewer Update
i have never been exempt from billing by vodacom, i have always been billed. i might have been late paying but payments were done and not suspended as i have been using my phone. which months were i never billed so that you can refund me those months then??? to my knowledge i am up to date with payments for the last 36 months. if you are extending the contract to july then you will have to refund me the months that i paid though you did not bill me.thank you