My contract line upgraded with **** documents

Good Day, Hello Peter<br> I will like to report a bad experience I have every had in my life, I have contract line with Vodacom that I have paid up and now is going onto a month to month bases. See below the letter I have send to vodacom since last week Monday I have not got any reply when I call Vodacom customer care they tell me that they're system are off line and I called Vodacom customer care today I spoke to Portia since she promised me to call me back hence she doesn't have access to my service number on her system .<br> <br> THE LETTER READS..<br> <br> I will like to enquire regarding the ***** that has taken place on my Vodacom account I have attached my document that you have requested, please note that I have made contact with the store that was involved 4u Vodacom @ fourways, I have also attached the email and the contract that they said I have signed my drivers licence is **** and my signature as well.<br> <br> Please investigate on the matter as it's urgently and I need feedback because I will not pay for something that I didn't authorised <br> Hence this problem will also affect my credit record.<br> <br> Regards<br> Themba<br> <br>