1 reviews | Active since Sept 2016
My Contract got suspended every day last week and now they cannot activate my contract
<p>On Sunday I got a message on my Vodacom contract(for 2.5 years now) that the contract was soft locked.</p> <p>Soon thereafter my services were suspended.</p> <p>After calling in i was reconnected with an apology, but since then i get suspended every day.</p> <p>After calling every day to reconnect my services, today i was told the system could not, and i must wait 24 to 48 hours for a reply.</p> <p>I have now cancelled the contract, but would like to at least be able to use the remainder of the period that i am paying for.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
