TB
Trevor B

1 reviews | Active since Sept 2016

12 Sept 2016, 13:31

My Contract got suspended every day last week and now they cannot activate my contract

<p>On Sunday I got a message on my Vodacom contract(for 2.5 years now) that the contract was soft locked.</p> <p>Soon thereafter my services were suspended.</p> <p>After calling in i was reconnected with an apology, but since then i get suspended every day.</p> <p>After calling every day to reconnect my services, today i was told the system could not, and i must wait 24 to 48 hours for a reply.</p> <p>I have now cancelled the contract, but would like to at least be able to use the remainder of the period that i am paying for.</p>

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Replies (1)
Vodacom
Vodacom's reply12 Sept 2016, 14:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team