My Contract

My contrct with Vodacom was upgraded to another package without my permission. When I phoned to enquire about this action they said I'm the one who requested it via telephone. I requested the proof of te telephone conversation but Vodacom couldnot provide me with it. After a couple of several phone calle they discovered that I was a victim of *****. Then after that they credited back the money they overly debited but they don't want to reverse the package into my old package. If I phone they transfer me to this department and that one until it get cuts off. This has been happening for the past two months and no one seems to be willing to help me as I am a loyal customer. Till today I am still trying to sort out the problem because I am paying for something that I don't even have.