MY CELL PHONE CONTRACT IS WRONG

I have upgraded to a new contract as from 2 February 2016. I have opted for the Smart S package, sim card only, R 209.00 per month and in return I should receive 150 minutes, 400 SMS's and 400Mb data per month, instead, I only receive half of everything. I have tried to rectify this telephonically, but was given the run around treatment. They say that something is on back order but I do not know what and neither do they. Promises to rectify it, failed as it is with most businesses these days. The run around telephone numbers is:- You start with 082111 and then you are passed on to *** and the next one is *** and then you go back again to 082111, then the second and then the 3rd number and so it goes round and around. My cell/contract no is ***.