My cancellation is still not processed, after almost 2 months

Item: Vodacom
Rating: 1
Author: Tasneem P

I cancelled my new upgraded contract the end of June and I am still getting billed for it. I was promised a credit note but nothing has been cancelled as yet. Someone from Hello Peter called me last week but didn't sort out this issue either. I am really getting fed up that a simple cancellation cannot be processed

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Replies (1)

Vodacom's replyOfficial

23 Aug 2023, 08:16

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply23 Aug 2023, 08:16

Official