My appalling experience with Vodacom

Being a prepaid user of Vodacom for the past 5 years I am completely disgusted with the services I have been getting from Vodacom over the past 2 weeks. Just about 2 weeks ago I decided to apply for a new contract with Vodacom online, after completing the application I contacted Vodacom to check if the application had gone through, I was then told by an agent that Vodacom are not financing my online application, this was disturbing which lead me to ask the question why? None of the agents were able to explain to me why this was so, I then contacted Vodacom and tried to complete another application but this was done over the phone. How simple and successful that was. After completing the application with a very well trained advisor I was told that my delivery would take 3 to 5 working days and I could also track my order online on www.ram.co.za and so I did, only to find that my order for some reason was back logged, which me as a customer didn’t understand. I called Vodacom and was that there was no stock and they needed wait for stock in order to have it delivered, so I waited. A week had gone by with no response, so I had contacted Vodacom again, and was told that they have received stock and will be delivering the next day. In all this time I have been contacting Vodacom not once did any agent consider calling me back to check if I have been updated or let me know what was going on, at this point I was very frustrated. In between this scenario I had also asked them to update my delivery address so that I could receive the order at whilst since I work long hours and would need to sign for the package. Vodacom advised me to contact Ram and update the delivery address and they will call to confirm, this was done and completed. On the 21/01/2019 I had gone on the Ram website to check on my delivery only to find that the package was sent back to the warehouse and why I still don’t know since nobody will call me and update me and neither did I receive a call from Ram before delivery, I then decided to call Vodacom again only to find that they don’t know what’s going on and asked me to wait 24 hours to resubmit my delivery. After waiting 24 hours I called Vodacom and was told that they are offline and will have to give them my contact number for them to call me back once the system is back on, At this point I just want to cancel the order but cannot do so because I have to wait for it to be delivered to cancel. None of this makes sense to me nobody at Vodacom knows how many times I called Vodacom to get updates or reconfirm change of address and Ram as well. It almost halfway through the day and I still did not get a call back from Vodacom. My experience these past 2 weeks going on 3 is absolutely shocking. Bare in mind I’m still awaiting my delivery. With this type of experience I would not recommend Vodacom to anyone. Name: Vinolia Pillay Contact no: ********** 902